Online Banking and Mobile Remote Deposit Disclosure

Overview

Children's Medical Center Federal Credit Union is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are also committed to protecting the privacy of our members. We are required under federal law to give you a privacy notice that describes our credit union's privacy policy regarding information we collect and disclose about our members.

Along with the privacy policy, we have also provided our online banking disclosure, our Mobile Remote Deposit disclosure and our third party links disclosure. Please review each disclosure below.

Online Banking Disclosure

This Online Banking Disclosure as amended from time to time sets forth the terms and conditions governing the use of Children's Medical Center Federal Credit Union's Online Banking electronic services. Disclosure information is given below.

Please read this completely and retain it with your personal records. By using, or allowing another person to use, Online Banking services offered by CMC Federal Credit Union, you are agreeing to be bound by the terms and conditions of this agreement.

The following information describes the types of electronic funds transfers which are available to members through Online Banking and your rights and responsibilities concerning these transactions, including your rights under the Electronic Funds Transfer Act. Please read this document carefully. Some of the information may not pertain to you.

By accessing the Online Banking services, you acknowledge electronic receipt of the Online Banking Disclosure and Agreement in its entirety and will abide by its terms and conditions. You understand that the credit union will not provide you with a paper copy unless you specifically request it.

You will receive a monthly statement of account for each month in which there are transactions or activity on your account. In any case, you will receive a quarterly statement.

Electronic Funds Transfer

An Electronic Funds Transfer  (EFT) is any transaction involving funds initiated through an electronic terminal, telephone line, computer or magnetic tape authorizing the credit union to debit or credit your account.

Types of Electronic Fund Transfers Available

With your password and access to the world wide web you may make the following transactions at any time 24 hour per day:

balance inquiries, account and loan history inquiries, check clearing inquires, transfer from one of your accounts to another one of your accounts (under the same member number), loan payments to your loans, request a withdrawal from your savings or checking account or apply for a loan.

Transactions involving your accounts will be subject to your Membership and Account Agreement and Disclosures.

Limits on Withdrawals or Transfers

Limitations on the frequency and dollar amounts of transactions made to and from your accounts are:

-withdrawals and transfers from an account are limited to the available funds in the account.

-Regulation D, at the discretion of the credit union, requires that no more than three (3) preauthorized automatic, telephone, internet transfers or withdrawals may be made from your savings accounts during any quarter without charge.

-Online Banking does not permit withdrawals or transfers to or from Individual Retirement Accounts.

Consumer Liability for Unauthorized Transfers

Tell us AT ONCE if you believe your account number or PIN has been lost or stolen or if any of your accounts have been accessed without your authority. If you tell us within sixty(60) days of our sending you the statement on which the unauthorized use appears, you can lose no more than $50.00 if someone used your PIN without your permission.

If your statement shows transactions that you did not make, tell us AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a valid reason (such as a hospital stay) kept you from telling us, we may extend the time periods on a case-by-case basis, as determined by management.

If you have authorized someone else to use the PIN, you are responsible for all the transactions that person initiates at any time, even if the amount or transactions exceed what you may have authorized.

If you believe your account number or PIN has been lost or stolen or someone has transferred or may transfer money from your account without your permission, call us at (513)636-4470, or write to us at : 3333 Burnet Ave. Mail Location 5010, Cincinnati, Ohio 45229.

We must hear from you within sixty (60) days after we sent you the first statement on which the problem or error appeared. You must provide the following:

-Your name and account number

-Description of the error you are unsure about, and why you believe it is an error or why you need more information

-The dollar amount of the suspected error

If you tell us verbally, we will require that you send us your complaint in writing within ten (10) business days or we may not credit your account. We will tell you the results of the investigation within ten (10) business days after we hear from you and will correct any errors promptly. If we need more time we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this we will credit your account for the amount you think is in error so that you will have use of the money during the time it takes us to complete the investigation. If the alleged error pertains to a point of sale or transaction outside of the United States or Puerto Rico, then the forty-five (45) calendar days become 90 calenday days. If the alleged error occurs within the first 30 days of opening the account and depositing to a new account the 10 business days become 20 and the 45 calendar days become 90. If we decide there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents used in our investigation.

Our Business Days, for purposes of these disclosures, are Monday through Friday, 7:30 AM-4:00 PM. Please call the credit union office for further information.

There are no monthly charges for our Online Banking.

Preauthorized Payments

The credit union will charge your account if it must dishonor a preauthorized transfer from your account due to insuffucuent funds or if a stop payment  order is received. See Fee schedule for further information.

Disclosure of Account Information to Third Parties

Information about your account is confidential. We will not disclose such information to third parties except where necessary to complete a transfer, to report or confirm the condition of your account for a credit bureau, or in order to comply with a government agency or if you give us your written permission.

Third Party Links Disclosure

Our site contains hyperlinks to other sites operated by third parties. These links take you away from our website. Children's Medical Center Federal Credit Union does not guarantee the accuracy or completeness of the information presented on these sites nor does Children's Medical Center Federal Credit Union represent either the third party or our member if they enter into a transaction. The third party's privacy policy and security policies may be different from those of the credit union.

We encourage our members to know when they leave our site to read the privacy policies of each website that collects personally identifiable information. Our Privacy Policy applies only to information collected by Children's Medical Center Federal Credit Union.

Mobile Remote Deposit

Children's Medical Center Federal Credit Union allows members to deposit certain checks into certain accounts with their mobile device cameras using Children's mobile banking application. Children's Medical Center Federal Credit Union reserves the right to terminate any member's mobile remote deposit privileges at any time if, at its sole discretion, we determine that the member has violated or abused the terms and conditions of this service.

Types of Checks: You are permitted to deposit checks using Mobile Remote Deposit; however, thare are some checks that you cannot deposit. These include:

Items drawn on a depositor's own credit union account which are being deposited to that same account.

Items stamped with a "non-negotiable" watermark or bearing any other sign that the item is not negotiable.

Third Party items, i.e. any item made payable to a third party other than the person depositing the item.

Any item made payable jointly to more than one party where one of the parties is not on the account to which you are trying to deposit the check.

Checks that exhibit evidence of being altered.

Items that have previously been deposited at Children's Medical Center Federal Credit Union or elsewhere.

"Stale-dated" or "post-dated" items

Any item you attempt to deposit using Remote Deposit is subject to verification by the credit union. We may reject an item for deposit for any reason and will not be liable to you. In such a case, you will need to deposit the item in person at Children's Medical Center Federal Credit Union.

Endrsement: Mobile Remote Deposit items must be endorsed by all names written on the payee line of the item being remotely deposited and any item images must be legible. The following restrictive endorsement must also be included: "FOR CMCFCU Mobile Deposit Only".

Receipt: We are not responsible for items that we do not receive. Processing and /or transmission errors can occur after we acknowledge receipt that may impact transacion completion. You agree to verify completion of the process through your account.

Cut off Times for Deposit: Deposits made via Mobile Remote Deposit must be made by 4:00PM Eastern Standard Time in order to be credited the next business day.

Availability of Funds Deposited: Checks are subject to verification by the credit union and may be rejected for any reason without liability to us.

There are some reasons that you may have delayed availability such as a history of repeated overdrafts or returned items. Also, if you deposit a larger item, availability may be delayed if you do not have the funds to cover the check. In such cases, you will receive full availability by the seventh business day after the day of the deposit.If the check is not approved for deposit you will be notified that we could not accept your deposit.

Destruction of original check: Within 30 days of receiving full credit for the check, you must destroy the check. Destroying the check prevents it from being presented for deposit another time. You will be liable for checks deposited more than once.

Changes/Removal of Service: We may at our sole discretion, modify, add or remove portions of the service or end the service any time without notice. We may turn off the service to you if we suspect fraud, if you misuse mobile remote deposit, if you do not adhere to our endorsement requirements, if you have excessive overdrafts or returned items, or for other reasons in our sole discretion.

Limitations: We are not responsible for any difficulties or any damages that you may incur as a result of Mobile Deposit not being accessible.

Compatible Hardware and Software: In order to use Mobile Remote Deposit, you must use, at your expense, compatible hardware and software. We are not responsible for any third party software you may use for Mobile Remote Deposit. We may change requirements at any time without prior notice.  You may need to upgrade the Mobile Application, from time to time, to use Mobile Remote Deposit.

Deposit Limits: We may establish limits on the number of checks or the total amount of checks deposited using Mobile Remote Deposit. These limits may change from time to time without prior notice to you.

Disclosure Condensed

Children’s Medical Center Federal Credit Union

TRUTH-IN-SAVINGS DISCLOSURE

Terms and Conditions of Your Account

Dear Credit Union Member:

This document contains the rules, which govern your account(s) with us. Please read this document carefully. When you sign your signature agreement card or continue your account with us, you agree to these rules, our by-laws, and any by-law amendments. You agree to pay the fees, as earned, directly from the account balance. You will receive a separate document of rates, qualifying balances, and fees if they are not included in this document. If you have any questions, please call us at (513)636-4470.

This agreement is subject to applicable federal laws and the laws of the state of Ohio (except to the extent that this agreement can and does vary such rules or laws). The body of state and federal law that governs our relationship with you, however, is too large and complex to be printed here.

The purpose of this document is to:

  1. Summarize the existing rules that apply to the common transactions;
  2. Establish rules to govern transactions or situations which the law does not regulate;
  3. Establish rules for certain situations or transactions which the law already regulates but permits variation by agreement; and
  4. Give you our funds availability, electronic fund transfer and/or truth-in-savings policy disclosures that apply to the service you request.

We may permit some variations from this standard agreement, but any variations must be agreed to in writing either on our signature card for the account or in some other written form, and approved by us.  As used in this brochure, the words "we", "our", and "us" mean the credit union and the words "you" and "your" mean the owner(s) of this account and any "agent" appointed by or on behalf of the owner(s) to sign on the account in a representative capacity, based upon written verification of agent, and approved by us.

Member Liability

Each of you agrees for yourself (and the person or entity you represent if you sign as a representative of another) to the terms of this account and the schedule of charges that we impose. You authorize us to deduct these charges that we impose. You authorize us to deduct these charges as accrued directly from the account balance. You also agree to pay additional reasonable charges we may impose for services requested by you, which are not covered in this agreement. Each of you also agrees to be jointly and individually liable and responsible for any account deficit resulting from charges for overdrafts, whether caused by you or another authorized to withdraw from this account, and our costs to collect the deficit including, to the extent permitted by law, our reasonable attorney's fees. You agree that at our option we may suspend your membership rights if you violate the terms of this agreement and close all your accounts.

Withdrawals

Unless otherwise clearly indicated to the contrary, any one of you who signs in the area designated for signatures on the signature agreement card, including any agents, may withdraw or transfer all or any part of the account balance at any time on forms approved by us. Each of you (until we receive written notice to the contrary) authorizes each other person signing on the signature agreement card to endorse any item payable to you or your order for deposit to this account or any other transaction with us. We may charge against your account a check, even though payment was made before the date of the check, unless you have given us written notice of the postdating and has been approved by us. The fact that we may honor withdrawal requests, which overdraw the finally collected account balance, does not obligate us to do so, unless required by law. Withdrawals will first be made from collected funds, and we may, unless prohibited by law or our written policy, refuse any withdrawal request against uncollected funds, even if our general practice is to the contrary. We reserve the right to refuse any withdrawal or transfer request, which is attempted by any method not specially permitted, which is for an amount less than any minimum withdrawal requirement, or which exceeds any frequency limitation. Even if we honor a nonconforming request, repeated abuse of the stated limitations (if any) may eventually force us to close this account. We will use the date a transaction is completed by us (as opposed to the day you initiate it) to apply the frequency limitations. We reserve the right to require you to notify us of your intention to withdraw shares or deposits from this account as explained in our by-laws. Withdrawals from a time deposit prior to maturity or prior to the expiration of any notice period may be restricted and may be subject to penalty. See your notice of penalties for early withdrawal.

Deposits

Any items, other than cash, accepted for deposit (including items drawn "on us") will be given provisional credit only until collection is final (and actual credit for deposits of, or payable in, foreign currency will be at the exchange rate in effect on final collection in U.S. dollars). We are not responsible for transactions initiated by mail or outside depository until we actually record them. All transactions received after our "daily cut-off time" on a business day we are open, or received on a day in which we are not open for business, will be treated and recorded as if initiated on the next (following) business day that we are open. We are prohibited by law from guaranteeing the payment of dividends or that dividends we do pay will be at the contracted rate. We must base our dividend payments to you upon the money we actually earn and that is available at the end of a dividend period. Unless otherwise agreed, you waive any right to receive any original item after it is paid.

Account Ownership and Beneficiary Designation

These rules apply to this account depending on the form of ownership and beneficiary designation, if any, specified on the account records. We reserve the right to refuse some forms of ownership on any or all of our accounts. Individual Account - is owned by one person. Joint Account - With Survivorship (And Not as Tenants in Common) - is owned by two or more persons. Each of you intends that upon your death the balance in the account will belong to the survivor(s). If two or more of you survive, you will own the balance in the account as joint tenants with survivorship and not as tenants in common. Revocable Trust Account (Not Subject to the Nonprobate Transfers Law of Ohio) - If two or more of you create such an account; you own the account jointly with survivorship. Beneficiaries acquire the right to withdraw only if: (1) All persons creating the account die, and (2) the beneficiary is then living, if two Or more beneficiaries are named and survive the death of all persons creating the account; such beneficiaries will own this account in equal shares, without right of survivorship. The person(s) creating this type of account reserves the right to:  (1) Change beneficiaries, (2) change account types, and (3) withdraw all or part of the deposit at any time. Corporate, Partnership, and other Organizational Account - We will usually require a separate authorization form designating the person permitted to withdraw and the conditions required for withdrawal from any account in the name of a legal entity such as a partnership, corporation, or other organization. We will honor the authorization according to its terms until it is amended or terminated in writing by the governing body of the organization.

Stop Payments

A stop payment order must be given to us before the check or debit is paid, and in the manner required by law, must be received in time to give us a reasonable opportunity to act on it, and must precisely identify the number, date and amount of the item, and the payee. Additional limitations on our obligation to stop payment are provided by law. We will honor a stop payment request by the person who signed the particular item, and by any other person, even though such other person did not sign the item, if such other person has an equal or greater right to withdraw from this account than the person who signed the item in question. A release of the stop payment request may be made only by the person who initiated the stop payment, and approved by us.

Phone Transfers

A telephone transfer of funds from this account to another account with us, if otherwise permitted or arranged for, may be made by the same persons and under the same conditions generally applicable to withdrawals made in writing. Federal Regulations restrict the number of transfers from a savings account to another account to a maximum of six per month. No more than three of the six withdrawals may be made by check or debit to third parties. Each over six may be charged. Other account transfer restrictions are described elsewhere in this document.

Share Pledges

Unless you tell us differently in writing, each owner of this account may pledge all or any part of the funds in it for any purpose to which we agree. Any pledge of this account must first be satisfied before the rights of any joint account survivor, pay-on-death beneficiary, or trust account beneficiary becomes effective. For example, if one joint tenant pledges the deposit evidenced by this agreement for a debt (i.e. uses it to secure a debt) and then dies, (1) the surviving joint tenant's rights in this account do not take effect until the debt has been satisfied and (2) the debt may be satisfied with the funds in this account.

Statements

You must examine your statement of account with "reasonable promptness." If you discover (or reasonably should have discovered) any unauthorized payments or alterations, you must promptly notify us of the relevant facts. If you fail to do either of these actions, you will have to either share the loss with us, or bear the loss entirely yourself (depending on whether we exercised ordinary care and, if not, whether we substantially contributed to the loss). The loss could be not only with respect to items on the statement but other terms forged or altered by the same wrongdoer. You agree that the time you have to examine your statement and report to us will depend on the circumstances, but that such time will not, in any circumstance, exceed a total of 30 days from when the statement is first made available to you. You further agree that if you fail to report any unauthorized signatures, alterations, forgeries or any other errors in your account within 60 days of when we make the statement available, you cannot assert a claim against us on any transactions in that statement, and the loss will be entirely yours. This 60-day limitation is without regard to whether we exercised ordinary care. The limitation in this paragraph is in addition to that contained in the first paragraph of the section (see Member Liability).

Amendments and Termination

We may change our by-laws and any term of this agreement. Rules governing changes in dividend rates have been provided separately. For other changes we will give you reasonable notice in writing or by any other method permitted by law. We reserve the right to close this account if your membership in this credit union terminates. You agree to keep us informed about your current address at all times. Notice from us to any one of you designated as signers on signature agreement card, is notice to all of you.

Account Transfer

This account may not be transferred or assigned without our prior written consent.

Direct Deposits/Payroll Deductions

If, in connection with a direct deposit plan, we deposit any amount in this account which should have been returned to the payroll source for any reason, you authorize us to deduct the amount of our liability to the payroll source from this account or from any other account you have with us, without prior notice and at any time, except as prohibited by law. We may also use any other legal remedy to recover the amount of our liability.

Temporary Account Agreement

If this option is selected and approved by us, this is a temporary account agreement. Each person who signs in the space designated for signatures on the signature card (except as indicated to the contrary) may transact business on this account. However, we may at some time in the future restrict or prohibit further use of this account if you fail to comply with the requirements we have imposed within a reasonable time.

Facsimile Signatures

You authorize us, at any time, to charge you for all checks, drafts, or other orders, for the payment of money, that are drawn on us regardless of by whom or by what means the facsimile signature(s) may have been affixed so long as they resemble the facsimile signature specimen on the signature card or that are filed separately with us, and contain the required number of signatures for this purpose.

Restrictive Legends

We are not required to honor any restrictive legend on items you write unless we have agreed to the restriction in writing signed by an officer of the credit union. Examples of restrictive legends are "must be presented within 90 days" or "two signatures required."

Right to Repayment of Debt Owed to Us

You each agree that we may (without prior notice and when permitted by law) charge against and deduct from this account any due and payable debt owed to us now or in the future, by any of you having the right of withdrawal, to the extent of such persons' or legal entity's right to withdraw. If the debt is due to a note, "any due and payable debt" includes the total amount of which we are entitled to demand payment under the terms of the note at the time we charge the account, including any balance the due date for which we properly accelerate under the note.

Our right to repayment does not apply to this account if: (a) it is an Individual Retirement Account or other tax-deferred retirement account, or (b) the debt is created by a consumer credit transaction under a credit card plan, or (c) the debtor's right of withdrawal arises only in a representative capacity. We will not be liable for the dishonor of any check or draft when the dishonor occurs because we charge and deduct an amount you owe us from your account. You agree to hold us harmless from any claim arising as a result of our exercise of our right to repayment of debt owed to us.

Agents

An agent is someone who you authorize to have access to this account on your behalf. (We, however, have no duty or agreement whatsoever to monitor or ensure that the acts of the agent are for your benefit.) This may be done by allowing your agent to sign on the space as an authorized signer on the signature card, or by separate form (such as a power of attorney). An agent is not an owner of the account. We will allow agents to be appointed only on individual accounts unless each owner of a joint account has executed a separate power of attorney naming an agent. We may refuse to accept an agent, or an agency account. Appointment of agents must be shown in writing and approved by us.

Credit Union Bylaw Requirements

Nature of dividends - Dividends are paid from current income and available earnings, after required transfers to reserves at the end of a dividend period. This disclosure further explains the dividend feature of your non-term share account(s).

Transaction limitation - We reserve the right to at any time require not less than 60 days notice in writing before each withdrawal from any interest-bearing account other than a time deposit, or from any other savings account as defined by Regulation D.

National Credit Union Share Insurance Fund (NCUA) - Member accounts in this credit union are federally insured by the National Credit Union Share Insurance Fund up to $250,000.

Important Notice

Please be advised that your Truth in Savings Fee Disclosure is amended to include the following provision:

Fees for Overdrawing Accounts

Fees may be imposed on each check, draft item, ATM card withdrawal, debit card withdrawal, debit card point of purchase, preauthorized automatic debit, telephone initiated withdrawal or any other electronic withdrawal or transfer transaction that is drawn on an insufficient available account balance.

The entire balance in your account may not be available for withdrawal, transfer or payment of a check, draft or item. You may consult the Funds Availability Policy for information regarding the availability of funds in your account. Fees for overdrawing your account may be imposed for each overdraft, regardless of whether we pay or return the draft, item or transaction. If we have approved an overdraft protection limit for your account, such fees may reduce your approval limit. Please refer to the Truth in Savings Fee Disclosure for current fee information. Please feel free to contact Children’s Medical Center Federal Credit Union with any questions you may have.

 

REGULAR SHARE/SAVINGS ACCOUNT

 

Rate Information:

The dividend rate and annual percentage yield may change every dividend period.  We may change the dividend rate for your account as determined by the credit union board of directors.

Compounding and crediting – Dividends will be compounded every day.  Dividends will be credited to your account every quarter.

Dividend period – For this account type, the dividend period is quarterly, for example, the beginning date of the first dividend period of the calendar year is January 1, and the ending date of such dividend period is March 31.  All other dividend periods follow this same pattern of dates.  The dividend declaration date is the last day of the dividend period and for the example above is March 31.

Minimum Balance Requirements:

The minimum balance required to open an account is $20.00.

You must maintain a minimum daily balance of $50.00 in your account each day to obtain the disclosed annual percentage yield.

Daily balance computation method – Dividends are calculated by the daily balance method which applies a daily periodic rate to the balance in the account each day.

Accrual of dividends on noncash deposits – Dividends will begin to accrue on the business day you place noncash items (for example, checks) to your account.

Transaction Limitations:

During any statement period, you may not make more than six withdrawals or transfers to another credit union account of yours or to a third party by means of a preauthorized or automatic transfer or telephonic order or instruction.  No more than three of the six transfers may be made by check, draft, debit card (if applicable) or similar order to a third party.  If you exceed the transfer limitations set forth above in any statement period, your account will be subject to closure by the credit union.

 Fees and Charges:

An excessive withdrawal fee of $3.00 will be charged for each debit transaction (withdrawal, draft paid, automatic transfer or payment out of this account) in excess of three during a quarter.  This fee will apply only if at the time of withdrawal your daily account balance is below $5000.00.

 

MONEY MARKET SAVINGS ACCOUNT

 

Rate Information:

The dividend rate and annual percentage yield may change every dividend period.  We may change the dividend rate for your account as determined by the credit union board of directors.

Compounding and crediting – Dividends will be compounded every day.  Dividends will be credited to your account every month.

Dividend period – For this account type, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1, and the ending date of such dividend period is January 31.  All other dividend periods follow this same pattern of dates.  The dividend declaration date is the last day of the dividend period and for the example above is January 31.

 

Minimum Balance Requirements:

The minimum balance required to open an account is $20,000.00

You must maintain a minimum daily balance of $20,000.00 in your account each day to obtain the disclosed annual percentage yield.  If your balance falls below the required minimum balance, your interest will revert back to the lowest savings rate.

Daily balance computation method – Dividends are calculated by the daily balance method which applies a daily periodic rate to the balance in the account each day.

Accrual of dividends on noncash deposits – Dividends will begin to accrue on the business day you place noncash items (for example, checks) to your account.

 

 

TOTAL CHECKING ACCOUNT

Minimum Balance Requirements:

No minimum balance requirements apply to this account.

 

Transaction Limitations:

No transactions limitations apply to this account unless otherwise stated in the Common Features section.

 

TOTAL CHECKING PLUS ACCOUNT

 

Minimum Balance Requirements:

You must maintain a minimum daily balance of $500.00 in your account each day to obtain the disclosed annual percentage yield.

 

Rate Information:

The dividend rate and annual percentage yield may change every dividend period.  We may change the dividend rate for your account as determined by the credit union board of directors.

Compounding and crediting – Dividends will be compounded every day.  Dividends will be credited to your account every month.

Dividend period – For this account type, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1, and the ending date of such dividend period is January 31.  All other dividend periods follow this same pattern of dates.  The dividend declaration date is the last day of the dividend period and for the example above is January 31.

Daily balance computation method – Dividends are calculated by the daily balance method which applies a daily periodic rate to the balance in the account each day.

Accrual of dividends on noncash deposits – Dividends will begin to accrue on the business day you place noncash items (for example, checks) to your account. 

Transaction Limitations:

No transactions limitations apply to this account unless otherwise stated in the Common Features section.

 

SILVER CHECKING ACCOUNT

(Offered to members 55 years and older)

 

Minimum Balance Requirements:

You must maintain a minimum daily balance of $50.00 in your account each day to obtain the disclosed annual percentage yield.

Rate Information:

The dividend rate and annual percentage yield may change every dividend period.  We may change the dividend rate for your account as determined by the credit union board of directors.

Compounding and crediting – Dividends will be compounded every day.  Dividends will be credited to your account every month.

Dividend period – For this account type, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1, and the ending date of such dividend period is January 31.  All other dividend periods follow this same pattern of dates.  The dividend declaration date is the last day of the dividend period and for the example above is January 31.

Daily balance computation method – Dividends are calculated by the daily balance method which applies a daily periodic rate to the balance in the account each day.

Accrual of dividends on noncash deposits – Dividends will begin to accrue on the business day you place noncash items (for example, checks) to your account. 

Transaction Limitations:

No transactions limitations apply to this account unless otherwise stated in the Common Features section.

 

CHRISTMAS CLUB ACCOUNT

 

Rate Information:

 The dividend rate and annual percentage yield on your term share account can be found on the credit union’s current rate sheet.  The dividend rate and annual percentage yield may change every dividend period.  We may change the dividend rate for your account as determined by the credit union board of directors.

Compound frequency – Dividends will compound daily.

Crediting frequency – Dividends will be credited to your account every quarter.

Dividend period – For this account type, the dividend period is quarterly.

 

Minimum Balance Requirements:

The minimum balance required to maintain an account is $10.00.

Daily balance computation method – Dividends are calculated by the daily balance method which applies a daily periodic rate to the balance in the account each day.

Accrual of dividends on noncash deposits – Dividends will begin to accrue on the business day you place noncash items (for example, checks) to your account.

 

Transaction Limitations:

You may make unlimited additions into your account.

You may make withdrawals of principal from your account before maturity only if we agree at the time you request the withdrawal.  Principal withdrawn before maturity is included in the amount subject to early withdrawal penalty.

You can only withdraw dividends credited in the term before maturity of that term.

You can withdraw dividends only on the crediting dates.

Time requirements – Your account will mature on or before October 15.

Early withdrawal penalties (a penalty may be imposed for withdrawals before maturity) The penalty we may impose will equal $15.00.  There are certain circumstances, such as the death or incompetence of an owner, where we may waive or reduce this penalty.  See your plan disclosure if this account is part of an IRA or other tax qualified plan.

Withdrawal of dividends prior to maturity – The annual percentage yield is based on an assumption that dividends will remain in the account until maturity.  A withdrawal will reduce earnings.

Automatic renewable account – This account will automatically renew at maturity.  You may prevent renewal if we receive written notice from you before maturity of your intention not to renew or you withdraw the funds in the account at maturity.  We can prevent renewal if we mail notice to you at least 30 calendar days before maturity.  Dividends will not accrue after maturity and you will be sent a check for the balance after maturity.

Each renewal term will be the same as the original term, beginning on the maturity date.  Dividends will be calculated on the same basis as during the original term.

There is no grace period following the maturity of this account during which you may withdraw the funds without being charged an early withdrawal penalty. (revised 06/09)                         

IRA CERTIFICATE ACCOUNT

 

Rate Information:

The dividend rate and annual percentage yield on your term share account can be found on the credit union’s current rate sheet. You will be paid this rate until first maturity.

Compounding frequency-Dividends will be compounded daily.

Crediting frequency-Dividends will be credited to your account every quarter.

Dividend period- For this account type, the dividend period is quarterly.

Minimum Balance Requirements:

The minimum balance required to open this account is $500.00.

You must maintain a minimum daily balance of $500.00 in your account each day to obtain the disclosed annual percentage yield.

Daily balance computation method- Dividends are calculated by the daily balance method which applies a daily periodic rate to the balance in the account each day.

Accrual of dividends on non-cash deposits- Dividends will begin to accrue on the business day you place non-cash items (for example, checks) to your account.

Transaction limitations:

After the account is opened, you may not make additions into the account until the maturity date stated on the account.

You may make withdrawals of principal from your account before maturity only if we agree at the time you request the withdrawal. Principal withdrawn before maturity is included in the amount subject to early withdrawal penalty.

You can only withdraw dividends credited in the term before maturity of that term. You can withdraw dividends anytime during the term of crediting after they are credited to your account.

Time requirements- Your maturity date will depend on the account type you open.

Refer to the credit union’s current rate sheet for this information.

Early withdrawal penalties- A penalty may be imposed for withdrawals before maturity.

                       If your account has an original maturity of one year or more:

                       The penalty we may impose will be the greater of:

  • Seven days dividends on the amount withdrawn, or
  • All dividends that have been earned not to exceed six months.

There are certain circumstances, such as the death or incompetence of an owner, where we may waive or reduce this penalty. See your plan disclosure if this account is part of an IRA or other tax qualified plan.

Withdrawal of dividends prior to maturity-The annual percentage yield is based on an assumption that dividends will remain in the account until maturity. A withdrawal will reduce earnings.

Automatically renewable account- This account will automatically renew at maturity. You may prevent renewal if you withdraw the funds in the account at maturity (or within the grace period mentioned below, if any) or we receive written notice from you within the grace period mentioned below, if any. We can prevent renewal if we mail notice to you at least 30 calendar days before maturity. If either you or we prevent renewal, your deposit will be placed in a dividend-bearing account.

Each renewal term will be the same as the original term beginning on the maturity date.

The dividend rate will be the same we offer on the new term share accounts on the maturity date which have the same term, minimum balance (if any) and other features as the original term share account.

You have a grace period of seven calendar days after maturity to withdraw the funds without being charged an early withdrawal penalty.

ACCUMULATIVE IRA ACCOUNT

Rate Information:

The dividend rate and annual percentage yield may change every dividend period.  We may change the dividend rate for your account as determined by the credit union board of directors.

Compounding and crediting – Dividends will be compounded every day.  Dividends will be credited to your account every quarter.

Dividend period – For this account type, the dividend period is quarterly, for example, the beginning date of the first dividend period of the calendar year is January 1, and the ending date of such dividend period is March 31.  All other dividend periods follow this same pattern of dates.  The dividend declaration date is the last day of the dividend period, and for the example above is March 31.

Minimum Balance Requirements:

No minimum balance requirements apply to this account.

Daily balance computation method – Dividends are calculated by the daily balance method which applies a daily periodic rate to the balance in the account each day.

Accrual of dividends on noncash deposits – Dividends will begin to accrue on the business day you place noncash items (for example, checks) to your account. 

Transaction Limitations:

You may not make any withdrawals or transfers to another credit union account of yours or to a third party by means of a preauthorized or automatic transfer, telephonic order or instruction, or similar order to a third party.

 

CERTIFICATE OF DEPOSIT

Rate Information:

 The dividend rate and annual percentage yield on your term share account can be found on the credit union’s current rate sheet.  You will be paid this rate until first maturity.

Compounding frequency – Unless otherwise paid, dividends will be compounded every day.

Crediting frequency – Dividends will be credited to your account every quarter.  Alternatively, you may choose to have dividends paid to you or to another account every quarter rather than credited to this account.

Dividend period – For this account type, the dividend period is quarterly.

Minimum Balance Requirements:

The minimum balance required to open this account is $500.00.

You must maintain a minimum daily balance of $500.00 in your account each day to obtain the disclosed annual percentage yield.

Daily balance computation method – Dividends are calculated by the daily balance method which applies a daily periodic rate to the balance in the account each day.

Accrual of dividends on noncash deposits – Dividends will begin to accrue on the business day you place noncash items (for example, checks) to your account.

Transaction Limitations:

After the account is opened, you may not make additions into the account until the maturity date stated on the account.

You may make withdrawals of principal from your account before maturity only if we agree at the time you request the withdrawal.  Principal withdrawn before maturity is included in the amount subject to early withdrawal penalty.

You can only withdraw dividends before maturity if you make arrangements with us for periodic payments of dividends in lieu of crediting.

Time requirements – Your maturity date will depend on the account type you open.  Refer to the credit unions’ current rate sheet for this information.

Early withdrawal penalties (a penalty may be imposed for withdrawals before

maturity)

If your account has an original maturity date of less than one year:

                            The penalty we may impose will be the greater of:

  • seven days dividends on the amount withdrawn, or
  • all dividends that have been earned not to exceed three months.

If your account has an original maturity of one year or more:

The penalty we may impose will be the greater of:

  • seven days dividends on the amount withdrawn, or
  • all dividends that have been earned not to exceed six months.

There are certain circumstances, such as the death or incompetence of an owner, where we may waive or reduce this penalty.  See your plan disclosure if this account is part of an IRA or other tax qualified plan.

Withdrawal of dividends prior to maturity – The annual percentage yield is based on an assumption that dividends will remain in the account until maturity.  A withdrawal will reduce earnings.

Automatically renewable account – This account will automatically renew at maturity.  You may prevent renewal if you withdraw the funds in the account at maturity (or within the grace period mentioned below, if any) or we receive written notice from you within the grace period mentioned below, if any.  We can prevent renewal if we mail notice to you at least 30 calendar days before maturity.  If either you or we prevent renewal, your deposit will be placed in a dividend-bearing account.

Each renewal term will be the same as the original term beginning on the maturity date.

The dividend rate will be the same we offer on the new term share accounts on the maturity date which have the same term, minimum balance (if any) and other features as the original term share account.

You have a grace period of seven calendar days after maturity to withdraw the funds without being charged an early withdrawal penalty.

FUNDS AVAILABILITY DISCLOSURE

 

READ AND RETAIN FOR YOUR RECORDS

This policy statement applies to all deposit accounts.

                Our policy is to make funds from your deposits available to you on the same day we receive your deposit.  At that time, you can withdraw the funds in cash and we will use the funds to pay checks that you have written.

                Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned unpaid and for any other problems involving your deposit.

                For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays.  If you make a deposit before closing on a business day that we are open, we will consider that day to be the day of your deposit.  However, if you make a deposit after closing or on a day we are not open, we will consider that the deposit was made on the next business day we are open.
                If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in your account.  Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it.

                If we accept for deposit a check that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us.  The funds in the other account would then not be available for withdrawal until the time periods that are described  elsewhere in this disclosure for the type of check that you deposited.

LONGER DELAYS MAY APPLY

                In some cases, we will not make all of the funds that you deposit by check available to you on the same day we receive your deposit.  Depending on the type of check that you deposit, funds may not be available until the fifth business day after the day of your deposit.  However, the first $100 of your deposits will be available on the same day we receive your deposit.

                If we are not going to make all of the funds from your deposit available on the same day we receive your deposit, we will notify you at the time you make your deposit.  We will also tell you when the funds will be available.  If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit.

                If you need the funds from a deposit right away, you should ask us when the funds will be available.

                In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:

  • We believe a check you deposited will not be paid.
  • You deposit checks totaling more than $5,000 on any one day.
  • You redeposit a check that has been returned unpaid.
  • You have overdrawn your account repeatedly in the last six months.
  • There is an emergency, such as failure of communications or computer equipment.

                We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available.  They will generally be available no later than the eleventh business day after the day of your deposit.

DEPOSITS AT AUTOMATED TELLER MACHINES

Funds from any deposits (cash or checks) made at automatic teller machines (ATMs) we do not own or operate will not be available until the second business day after the day of your deposit.  This rule does not apply at ATMs that we own or operate.

 

COMMON FEATURES

 

Bylaw Requirements:

You must complete payment of $20.00 in your Regular Share Account as a condition of admission to membership.

Transaction Limitation:

We reserve the right at any time to require not less than seven days notice in writing before each withdrawal from an interest bearing account other than a time deposit, or from any other savings account as defined by Regulation D.

Nature of Dividends:

Dividends are paid from current income and available earnings, after required transfers to reserves at the end of a dividend period. (This disclosure further explains the dividend feature of your non-term share account(s).)

National Credit Union Share Insurance Fund:

Member accounts in this credit union are federally insured by the National Credit Union Share Insurance fund.

The following fees may be assessed against your account and the following transaction limitations, if any, apply to your account:

 

Replace lost ATM card $5.00

Automatic transfer of funds from a share savings account to a checking account $4.00

Check Printing (fee depends on the style of check ordered)

Deposited checks (and other items) returned unpaid $25.00

 

An account is considered dormant if for 12 months no withdrawals or deposits, other than credited dividends, have been made to the account.

The fee for a dormant account is $5.00 per month.

Garnishments $75.00

Executions $50.00

Levies $75.00

Overdraft (each debit or draft paid) $35.00

Nonsufficient funds items each) $35.00

Nonsufficient funds ATM withdrawal $35.00

Nonsufficient funds preauth. withdrawal .$35.00

Account activity printout $3.00

Special statement cutoff $3.00

Account balancing assistance $20.00 per half hour

Stop Payments (all items) $45.00

Copy of draft $10.00

Collection item (incoming) $40.00

Collection item (outgoing) $40.00

Replacement of Debit/Credit Card $5.00

Electronic Fund Transfer Disclosure

Regulation E - This is a disclosure required by the Electronic Fund Transfer Act and Regulation E, which are federal laws defining your rights and responsibilities as a consumer who uses electronic fund transfer services.

Electronic Fund Transfer - Your Rights and Responsibilities

The Electronic Fund Transfer process is indicated below. Some of these transfers may not apply to your account. Please read this disclosure carefully because it explains your rights and obligations for these transactions. Please keep this notice for future reference.

Preauthorized Withdrawals - You may make arrangements to pay certain recurring bills or debts owed from your Checking or Savings account(s). If you pay with a check or debit you may be authorizing your check or draft to be converted to an electronic fund transfer. You may also be authorizing merchants to electronically debit your account for returned check fees. You are considered to have authorized the electronic fund transfer if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.

Direct Deposit/Payroll Deductions - You may make arrangements for certain direct deposits (such as educational, medical, or federal employer's payroll) to be credited to your Checking, Savings, Money Market, or Loan account(s).

Automated Telephone Transactions - You may access your account by phone any time day or night at (513) 636-4470  using your Personal Identification Number (PIN), a touch tone phone, plus your account numbers to:

  • Transfer funds from line of credit to savings or checking;
  • Transfer funds from savings to checking or checking to savings;
  • Make payments from savings or checking to loans with us;
  • Access your Money Market Account(s);
  • Pay off loan balances with us; and .

Get information about:

  • The account balance of any deposit account or loan; and
  • Amount of cleared check by check number.

Remember, you are limited by Federal Regulations to six (6) withdrawals or debits in one calendar month from any Savings or Money Market account.

ONLINE BANKING- You may access your account via the Internet any time day or night by going to our website: www.cmcfcu.org

 Once you are connected, you enter your account number and password at the first login screen:

  • Review/print transaction history for your deposit account(s) or loan(s);
  • Complete transfers and make payments;
  • Review/print your monthly statements and cleared checks.

Transactions initiated using your account password will be honored by Children’s Medical Center Federal Credit Union (CMCFCU), including Bill Payment authorization to provide information about your account to third parties, including payees, as necessary to complete your authorized transactions or resolve disputes.

MOBILE REMOTE DEPOSIT-Children's Medical Center Federal Credit Union allows members to deposit certain checks into certain accounts with their mobile device cameras using Children's mobile banking application. Children's Medical Center Federal Credit Union reserves the right to terminate any member's mobile remote deposit privileges at any time if, at its sole discretion, we determine that the member has violated or abused the terms and conditions of this service.

Types of Checks: You are permitted to deposit checks using Mobile Remote Deposit; however, there are some checks that you cannot deposit. These include:

Items drawn on a depositor's own credit union account which are being deposited to that same account.

Items stamped with a "non-negotiable" watermark or bearing any other sign that the item is not negotiable.

Third Party items, i.e. any item made payable to a third party other than the person depositing the item.

Any item made payable jointly to more than one party where one of the parties is not on the account to which you are trying to deposit the check.

Checks that exhibit evidence of being altered.

Items that have previously been deposited at Children's Medical Center Federal Credit Union or elsewhere.

"Stale-dated" or "post-dated" items

Any item you attempt to deposit using Remote Deposit is subject to verification by the credit union. We may reject an item for deposit for any reason and will not be liable to you. In such a case, you will need to deposit the item in person at Children's Medical Center Federal Credit Union.

Endorsement: Mobile Remote Deposit items must be endorsed by all names written on the payee line of the item being remotely deposited and any item images must be legible. The following restrictive endorsement must also be included: "FOR CMCFCU Mobile Deposit Only".

Receipt: We are not responsible for items that we do not receive. Processing and /or transmission errors can occur after we acknowledge receipt that may impact transaction completion. You agree to verify completion of the process through your account.

Cut off Times for Deposit: Deposits made via Mobile Remote Deposit must be made by 4:00PM Eastern Standard Time in order to be credited the next business day.

Availability of Funds Deposited: Checks are subject to verification by the credit union and may be rejected for any reason without liability to us.

There are some reasons that you may have delayed availability such as a history of repeated overdrafts or returned items. Also, if you deposit a larger item, availability may be delayed if you do not have the funds to cover the check. In such cases, you will receive full availability by the seventh business day after the day of the deposit. If the check is not approved for deposit you will be notified that we could not accept your deposit.

Destruction of original check: Within 30 days of receiving full credit for the check, you must destroy the check. Destroying the check prevents it from being presented for deposit another time. You will be liable for checks deposited more than once.

Changes/Removal of Service: We may at our sole discretion, modify, add or remove portions of the service or end the service any time without notice. We may turn off the service to you if we suspect fraud, if you misuse mobile remote deposit, if you do not adhere to our endorsement requirements, if you have excessive overdrafts or returned items, or for other reasons in our sole discretion.

Limitations: We are not responsible for any difficulties or any damages that you may incur as a result of Mobile Deposit not being accessible.

Compatible Hardware and Software: In order to use Mobile Remote Deposit, you must use, at your expense, compatible hardware and software. We are not responsible for any third party software you may use for Mobile Remote Deposit. We may change requirements at any time without prior notice.  You may need to upgrade the Mobile Application, from time to time, to use Mobile Remote Deposit.

Deposit Limits: We may establish limits on the number of checks or the total amount of checks deposited using Mobile Remote Deposit. These limits may change from time to time without prior notice to you.

 

CMCFCU ATM Card transactions, dollar limitations, and charges - You may access your account(s) by CMCFCCU ATM for FREE by using your CMCFMCU ATM Card and PIN to:

  • Make deposits to checking or savings with ATM card;
  • Get cash withdrawals from checking or savings with ATM card; and

 Some financial institutions will charge an extra fee (surcharge) for withdrawals and the amount varies based on the decision of the financial institution that owns or operates that ATM.

There is a $35.00 fee for CMCFCU ATM card transactions that overdraw any CMCFCU account.

Transfer funds from savings to checking or from checking to savings with ATM card.

Transfer funds from a line of credit to savings or checking with ATM card.

Get information about:

  • The account balance of your savings, your checking or your line of credit with your ATM card

Some of these services may not be available at all ATMs

CMCFCU Mastermoney Debit Card - You may access your checking account to purchase goods (in person) with CMCFCU Mastermoney Debit Card. All ATM transactions listed above may also be accessed using your CMCFCU Mastermoney Debit Card.

CMCFCU Mastermoney Debit Card - Charges - Using your CMCFCU Mastermoney Debit Card:

  • There are no per transaction charges for using CMCFCU Mastermoney Debit Card;
  • There is a $5.00 maximum fee to replace your CMCFCU Mastermoney Debit Card; and
  • There is a $35.00 fee for CMCFCU Mastermoney Debit Card transactions that overdraw any CMCFCU account.

Electronic Fund Transfer Charges

We do not charge for electronic deposits to any type of CMCFCU account.

We do not charge for preauthorized withdrawals from any type of CMCFCU account, except as indicated elsewhere.

Except as indicated elsewhere, we do not charge for an electronic fund transfer.

Documentation Rights

ATM Withdrawals/Transfers and Check Card Debits — You may receive a receipt at the time you make any withdrawal or transfer to or from your accounts using one of our ATMs, or at the time you make a debit from your account using any point-of sale terminals at merchants where you use your CMCFCU Mastermoney Check Card. As of August 6, 2007 the Federal Reserve Board’s Regulation E no longer requires receipts for electronic fund transfer (EFT) of $15 or less.

Direct Deposits — If you have arranged to have a portion or all of your paycheck credited to your account at least once every 60 days from the same person or company, the person or company making the deposit will inform you each time they send us the money.

You can also call CMCFCU at (513) 636-4470 or go to our website at www.cmcfcu.org to find out the dollar amount and the date it was automatically deposited to your account.

Periodic Statements — You will receive a monthly account statement from us for your Checking Accounts. The monthly statement will include the other deposit and loan products you now have with us. If the only product you have with us is a Savings Account, you will receive a monthly statement when there are electronic fund transfers applicable to Savings account in that particular month. Otherwise, you will receive an account statement at least quarterly.

Stop Payment Procedures and Notice of Varying Amounts

Stop Payment Procedures and Rights — If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how:

Call or write us at the phone number or address listed below in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing with your signature and return it to us within 14 days after you call.

We will charge you $40.00 for each stop payment order you request.

Notice of Varying Amounts — If regular payments vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only if the payment would differ by more than a certain amount from the previous payment, or if the amount would fall outside certain limits that you set.)

Liability for Failure to Stop Payment of Preauthorized Transfer — If you notify us in writing to stop payment three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your reasonable losses or damages.

Credit Union Liability

Liability for failure to Complete Transfers or Debits — If we do not complete a debit from your account or a transfer to or from your accounts on time or in the correct amount according to our written agreement with you, we will be liable for your reasonable losses or damages. However, there are some exceptions. We will NOT be liable, for instance:

  • If, through no fault of ours, you do not have enough money in your account to complete the transfer or debit;
  • If the transfer or debit would go over the credit limit on your overdraft line of credit loan;
  • If the ATM where you make the transfer or debit does not have enough cash;
  • If the ATM or merchant's system was not working and you knew about the breakdown when you started the transfer or debit;
  • If any conditions beyond our control (such as fire or flood) prevent the transfer or debit, despite reasonable precautions we have taken; and
  • There may be other exceptions stated in our agreement with you.

Third Party Disclosure of Account Information

We will disclose information to third parties about your account or the transfers you make:

  • When it is necessary for completing transfers;
  • In order to verify existence and condition of your account for a third party, such as credit bureau or merchant unless restricted by other applicable laws;
  • In order to comply with government or state agency or court orders; and
  • If you give us written permission, with your signature.

 

Unauthorized Transfers/Transactions

Notify us AT ONCE if you believe your card and/or PIN has been lost or stolen. Phoning is the best way of keeping your possible losses down. You could lose all of the money in your account (plus your maximum overdraft line of credit). If you notify us within two business days, you can lose no more than $50 if someone used your card without permission.

If you do not notify us within two business days after you learn of the loss or theft of your card and/or PIN, and we can prove we could have prevented someone from using your card and/or PIN without your permission if you had notified us, you can lose as much as the balance in your account.

Also, if your statement shows transfers or debits that you did not make, notify us at once. If you do not notify us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have prevented someone from taking the money if you had notified us in time.

If you determine your card and/or PIN has been lost or stolen or that someone has transferred or may transfer or debit money from your account without your permission, call or write us at the phone number or address listed below.

Error Resolution

In case of errors or questions about your electronic transfers or your statement, call or write us at the phone number or address listed in this document as soon as you can, if you determine your statement or receipt is wrong or if you need more information about a transfer or debit listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which you determined the problem or error appeared.

  • Notify us of your name and account number;
  • Describe the error or the transfer or debit you are unsure about, and explain as clearly as you can why you determined it is an error or why you need more information;
  • Notify us of the dollar amount of the suspected error; and
  • If you notify us orally, we may require that you send us your complaint or question in writing with your signature within 10 business days.

We will notify you of the results of our investigation within 10 business days (20 business days for a new account open less than 30 days) after we hear from you and will correct any error promptly. If we determine we need more time, however, we may take up to 45 days (90 days, if the transfer or debit involved a point-of-sale transaction, a foreign initiated transfer, or for a new account open less than 30 days) to investigate your complaint or question. If we decide to do this we will re-credit your account within 10 business days (20 business days for a new account open less than 30 days) for the amount you determined is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or questions in writing with your signature and we do not receive it within 10 business days, we may not re-credit your account.

If we decide that there was no error, we will notify you with a written explanation within three business days after we finish our investigation. You may request copies of the documents we used in our investigation.

Business Days: Monday through Friday, excluding Federal Holidays

Electronic "Wholesale Credit" Transactions

Subject to Uniform Commercial code Article 4A

Provisional Payment — Credit given by us to you with respect to an Automated Clearing House ("ACH") credit entry is provisional until we receive final settlement for such entry through a Federal Reserve Bank. If we do not receive such final settlement, you are hereby notified and agree that we are entitled to a refund of the amount credited to you in connection with such entry, and the party making payment to you via such entry (i.e. the originator of the entry) shall not be deemed to have paid you in the amount of such entry.

Notice of Receipt of Entry — Under the operating rules of the National Automated Clearing House Association, which are applicable to ACH transactions involving your account, we are not required to give next day notice to you of receipt of an ACH item and we will not do so. However, we will continue to notify you of the receipt of payments in the periodic statement we provide to you.

Choice of Law — We may accept on your behalf payments to your account which have been transmitted through one or more ACH and which are not subject to the Electronic Fund Transfer Act and your rights and obligations with respect to such payments shall be constructed in accordance with and governed by the laws of the state of Missouri, unless it has been otherwise specified in a separate agreement that the law of some other state shall govern.

Our contact information:

Children’s Medical Center Federal Credit Union

3333 Burnet Avenue, Mail Location 5010

Cincinnati, Ohio 45229
 

MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST

 

 

 

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